Privacy policy

Effective Date: August 14, 2026

At LIWIO, your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when you visit or shop through our website.

We aim to keep this policy simple and easy to understand.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and purchase details

  • Payment-related information needed to process your order

  • Information you provide when contacting customer support

  • Device and website usage information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm orders and payments

  • Provide shipping and tracking updates

  • Contact you about your order

  • Handle returns, refunds, and customer support requests

  • Improve our products, website, and shopping experience

  • Prevent fraud, misuse, and unauthorized activity

  • Send promotional messages when permitted and where you have provided the necessary consent

  • Meet applicable legal and regulatory requirements

3. Payments

Payments may be processed through third-party payment providers.

LIWIO does not generally store your complete debit card, credit card, or other payment credentials on our own systems. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing performance

Some cookies may be placed by third-party services that help us operate our store or advertise our products.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website work.

5. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment providers

  • Shipping and courier partners

  • Shopify and technology providers

  • Customer support or communication services

  • Marketing and advertising platforms

  • Fraud prevention and security services

  • Professional advisers or authorities where required by law

We do not sell your personal information simply for the purpose of selling it to third parties.

We only share information when reasonably necessary to provide our services, operate our business, protect our customers, or comply with applicable requirements.

6. Marketing Communications

If permitted and where applicable, we may send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Other LIWIO updates

You can choose to stop receiving promotional emails or messages by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive important non-promotional communications, such as order confirmations, shipping updates, or information relating to your purchases.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

8. How Long We Keep Your Information

We generally keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory requirements.

When information is no longer reasonably required, we may delete it, anonymize it, or otherwise dispose of it securely, subject to applicable requirements.

9. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, social media platforms, advertising services, or other tools.

Those third parties may have their own privacy policies and terms. LIWIO is not responsible for the privacy practices of third-party websites or services that we do not control.

10. Your Rights and Choices

Depending on applicable law and the circumstances, you may have choices and rights regarding your personal information.

You may contact us to:

  • Ask what personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where applicable.

  • Withdraw consent for processing where processing is based on consent.

  • Opt out of promotional emails or marketing communications.

  • Ask questions or raise concerns about how your personal information is being used.

  • Submit a privacy-related complaint or request.

Where you withdraw consent, this will not affect processing that was already lawfully carried out before the withdrawal. It may also mean that certain services or features can no longer be provided.

We may need to verify your identity before completing certain requests to protect your information from unauthorized access.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable requirements.

When we make changes, we will update the Effective Date at the top of this policy.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy-related choice or right, or have a concern about how your information is handled, please contact us:

LIWIO
Kerala, India
Email: liwio.support@gmail.com
WhatsApp Call / WhatsApp Message: 9961749168

Please include your name and relevant order details when necessary so we can identify your request and assist you efficiently.

We respect your privacy and aim to handle your personal information responsibly and transparently.