Refund policy

Effective Date: August 14, 2026

At LIWIO, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to help.

1. When Can I Request a Return?

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is missing parts or accessories.

  • The product you received is significantly different from what was shown or described on our website.

Return eligibility may vary depending on the product.

2. Return Request Time

Please contact us within 5 days of receiving your order if you believe there is an issue with your product.

To help us process your request quickly, please provide:

  • Your order number

  • Your name and contact number

  • A description of the problem

  • Clear photos or a short video showing the issue

We may request additional information if necessary.

3. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may also be ineligible.

The return eligibility of a particular product will depend on its nature and condition.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within **48 hours of delivery as soon as possible. **

Unboxing Video Requirement

For damage or defect claims, please record a short video showing the package being opened for the first time, from start to finish. This helps us verify the issue and process your claim faster.

We may ask you to provide photos or videos of:

  • The product

  • The damaged/defective area

  • The packaging

  • The shipping label

After reviewing your request, we may offer a replacement, refund, or another appropriate solution, depending on the situation and product availability.

5. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 5 days of delivery.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

6. Change of Mind

We currently do not guarantee returns simply because you changed your mind or no longer want the product.

If you would like to request a return for another reason, you can still contact us. We will review the request based on the product and circumstances.

7. Refunds

If your refund is approved, we will process it after the return has been received and inspected, where a return is required.

The refund will generally be issued to the original payment method, subject to the payment provider's processing time.

For Cash on Delivery (COD) orders, we may request your bank or UPI details to process an approved refund.

8. Refund Processing Time

Once a refund has been approved, please allow additional time for your bank or payment provider to reflect the amount in your account.

The exact time may vary depending on the payment method and financial institution.

9. Return Shipping

If the return is due to a wrong, damaged, or defective product, LIWIO may arrange or cover the applicable return shipping, depending on the circumstances.

For other return requests, return shipping may be the customer's responsibility if the return is accepted.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed or shipped.

If the order has already been shipped, you may need to follow the applicable return process.

11. Important Note About Returns

Please do not send a product back without contacting us first.

Returns sent without prior approval or without following our return instructions may not be accepted.

12. Contact Us

If you have a problem with your order or want to request a return or refund, please contact us:

LIWIO
Kerala, India
Email: liwio.support@gmail.com
WhatsApp Call / WhatsApp Message: 9961749168

Please include your order number when contacting us so we can help you faster.

We’re here to help and will review genuine product issues fairly and reasonably.