Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liwio.support@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liwio.support@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at af7studio457@gmail.com.

Effective Date: August 14, 2026

At LIWIO, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to help.

1. When Can I Request a Return?

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is missing parts or accessories.

  • The product you received is significantly different from what was shown or described on our website.

Return eligibility may vary depending on the product.

2. Return Request Time

Please contact us within 5 days of receiving your order if you believe there is an issue with your product.

To help us process your request quickly, please provide:

  • Your order number

  • Your name and contact number

  • A description of the problem

  • Clear photos or a short video showing the issue

We may request additional information if necessary.

3. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may also be ineligible.

The return eligibility of a particular product will depend on its nature and condition.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within **48 hours of delivery as soon as possible.**

Unboxing Video Requirement

For damage or defect claims, please record a short video showing the package being opened for the first time, from start to finish. This helps us verify the issue and process your claim faster.

We may ask you to provide photos or videos of:

  • The product

  • The damaged/defective area

  • The packaging

  • The shipping label

After reviewing your request, we may offer a replacement, refund, or another appropriate solution, depending on the situation and product availability.

5. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 5 days of delivery.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

6. Change of Mind

We currently do not guarantee returns simply because you changed your mind or no longer want the product.

If you would like to request a return for another reason, you can still contact us. We will review the request based on the product and circumstances.

7. Refunds

If your refund is approved, we will process it after the return has been received and inspected, where a return is required.

The refund will generally be issued to the original payment method, subject to the payment provider's processing time.

For Cash on Delivery (COD) orders, we may request your bank or UPI details to process an approved refund.

8. Refund Processing Time

Once a refund has been approved, please allow additional time for your bank or payment provider to reflect the amount in your account.

The exact time may vary depending on the payment method and financial institution.

9. Return Shipping

If the return is due to a wrong, damaged, or defective product, LIWIO may arrange or cover the applicable return shipping, depending on the circumstances.

For other return requests, return shipping may be the customer's responsibility if the return is accepted.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed or shipped.

If the order has already been shipped, you may need to follow the applicable return process.

11. Important Note About Returns

Please do not send a product back without contacting us first.

Returns sent without prior approval or without following our return instructions may not be accepted.

12. Contact Us

If you have a problem with your order or want to request a return or refund, please contact us:

LIWIO
Kerala, India
Email: liwio.support@gmail.com
WhatsApp Call / WhatsApp Message: 9961749168

Please include your order number when contacting us so we can help you faster.

We’re here to help and will review genuine product issues fairly and reasonably.