Terms of service

Effective Date: August 14, 2026

Welcome to LIWIO. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service.

Please read them carefully before using our website.

1. About LIWIO

LIWIO is an online store offering products to customers in India.

Throughout these Terms, the words “we,” “us,” “our,” and “LIWIO” refer to LIWIO. The words “you” and “customer” refer to anyone who visits our website or purchases our products.

2. Using Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with or damage the website.

  • Not use our website for fraudulent, abusive, or unauthorized activities.

  • Be responsible for keeping your account or login information secure, where applicable.

We may restrict or terminate access to our website if we reasonably believe it is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.

  • Minor differences in appearance, packaging, or specifications may occur.

  • Product images may sometimes be used for illustrative purposes.

  • We reserve the right to correct errors or update product information when necessary.

If a significant error affects your order, we may contact you before processing the order or provide an appropriate resolution.

4. Prices and Payments

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

We may accept payments through third-party payment providers and may also offer Cash on Delivery (COD) for eligible locations and products.

5. Orders and Order Confirmation

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. This does not necessarily mean that your order has been finally accepted in every circumstance.

We reserve the right to cancel or refuse an order in situations such as:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Repeated COD refusals or undelivered orders

  • Other legitimate business or operational reasons

If we cancel an order after payment has been made, we will arrange an applicable refund.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery is generally 5–10 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, weather, holidays, incorrect address information, remote locations, or other circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

7. Returns and Refunds

Our Return & Refund Policy explains when a product may be returned and when a refund or replacement may be provided.

By purchasing from LIWIO, you agree to follow the applicable return and refund process.

Please do not send a product back without contacting us first and receiving return instructions.

8. Cash on Delivery (COD)

Where COD is available, customers are expected to accept and pay for their orders when delivered.

Repeatedly refusing COD orders or providing incorrect delivery information may result in restrictions on future COD purchases.

We reserve the right to require prepaid payment for future orders where appropriate.

9. Intellectual Property

All content on the LIWIO website, including:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Other original content

is owned by or licensed to LIWIO unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics tools, advertising platforms, and other technology services.

These services may have their own terms and privacy policies.

LIWIO is not responsible for the independent policies or practices of third-party services that we do not control.

11. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, free shipping, or other special offers.

Unless otherwise stated:

  • Promotions may have specific terms and expiry dates.

  • Only one promotional code may be used per order.

  • Promotions cannot necessarily be combined.

  • We may cancel or modify a promotion when reasonably necessary.

Specific promotion terms displayed at the time of the offer will apply.

12. Prohibited Activities

You agree not to use our website to:

  • Commit fraud or other unlawful activities.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Disrupt or interfere with website operations.

  • Copy or misuse our content.

  • Abuse our return, refund, or COD systems.

  • Place orders with no genuine intention of completing the purchase.

We may take appropriate action against accounts or orders involved in prohibited activities.

13. Disclaimer

We aim to keep our website and services reliable and accurate. However, we do not guarantee that:

  • The website will always be available without interruption.

  • All information will always be completely error-free.

  • Products will always be available.

  • Delivery will always occur within the estimated timeframe.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, LIWIO will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts, subject to any consumer rights or dispute-resolution rights available under applicable law.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

LIWIO
Kerala, India
Email: liwio.support@gmail.com
WhatsApp Call / WhatsApp Message: 9961749168

Please include your order number when contacting us about an existing order.

Thank you for choosing LIWIO.