Shipping policy

Effective Date: August 14, 2026

At LIWIO, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver your orders within India.

1. Shipping Availability

We currently ship orders across India, subject to service availability at the delivery address provided during checkout.

2. Order Processing

  • Orders are generally processed within 1–3 business days after successful order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive shipping and tracking information when available.

3. Delivery Time

Estimated delivery time is generally 5–10 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and rural locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Cash on Delivery (COD)

Where COD is available, the option will be displayed during checkout.

COD availability may depend on the delivery location and courier service. Some pin codes may not be eligible for COD.

Please provide an accurate and reachable phone number when placing a COD order. Our delivery partner may contact you to confirm or deliver your order.

6. Order Tracking

After your order has been dispatched, tracking details may be provided through the contact information you entered during checkout.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Delays

While we work with delivery partners to deliver orders within the estimated timeframe, delays can occasionally occur because of:

  • Weather or natural events

  • Courier operational issues

  • Incorrect or incomplete address information

  • Public holidays

  • High order volumes

  • Remote delivery locations

  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact our support team so we can assist you.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Phone number

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-shipment, where available.

9. Damaged or Incorrect Orders

If your package arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other information to investigate the issue and determine the appropriate resolution.

10. Undelivered or Returned Packages

If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to accept the package, we may contact you regarding re-shipment.

For COD orders, repeated refused or undelivered orders may affect eligibility for future COD purchases.

11. Contact Us

If you have questions about your order or shipping, please contact our customer support team using the contact details provided on our website.

LIWIO
Kerala, India
Email: liwio.support@gmail.com
WhatsApp Call / WhatsApp Message: 9961749168

We recommend keeping your order number available when contacting us so we can assist you more quickly.